Customer Success Lead

Customer Success Lead - India (Regional Leadership Role)

HeadFirst Global

Location: India

Are you a strategic, customer obsessed leader ready to shape the future of workforce solutions across India?

HeadFirst Global is seeking an exceptional Customer Success Lead to drive service excellence, customer growth, and transformative client outcomes in one of our most critical regional leadership roles.

This is a high impact executive position leading the full Customer Success division across the region driving lifecycle success from onboarding through renewal, and delivering exceptional value through technology enabled, scalable solutions.

About the Role

As our Customer Success Lead India you will sit at the heart of our regional leadership team, partnering closely with the Regional APAC CEO and Country Manager - India to deliver outstanding commercial performance, operational excellence, and customer value realisation.

Youll lead the end to end customer experience ensuring retention, satisfaction, NPS improvement, and ongoing growth through cross sell and upsell strategies. This role is perfect for a strategic thinker who thrives in complex environments, can influence cross functionally, and is energised by building a culture of innovation, agility, and customer centricity.

What Youll Lead

Customer Success & Strategy

Own the customer lifecycle from onboarding to renewal, ensuring best in class delivery

Build a scalable, technology enabled customer success framework

Drive adoption, satisfaction, retention, and measurable customer outcomes

Lead regional strategy and financial planning for Customer Success

Growth, Value & Insights

Identify cross sell and upsell opportunities to drive commercial expansion

Leverage insights to enhance customer experience, efficiency, and ROI

Champion Voice of the Customer programs to inform strategic decisions

Implementation & Solution Design

Lead customer and internal implementations, ensuring speed to revenue

Partner with Product & Technology to drive innovation and continuous improvement

Shape solution design aligned to customer needs and product strategy

Technology Services Leadership

Oversee VMS configuration, testing, digital enablement, and platform optimisation

Reduce duplication and enhance automation across the technology landscape

People & Culture

Leverage the Customer Success team across the region

Foster a high performance, inclusive, agile culture

What You Bring

Senior leadership experience in Customer Success, Service Delivery, or Workforce Solutions

Proven success driving retention, growth, and customer value realisation

Strong commercial and P&L capability

Deep experience influencing cross functional outcomes across Sales, Talent, Product, and Technology

A strategic, people led leader who thrives in fast paced, transforming environments

Customer centric mindset with the ability to connect commercial strategy and operational execution

Why Join Us?

At HeadFirst Global, youll be part of a purpose led business transforming how organisations engage and manage talent. You'll influence regional strategy, shape digital workforce solutions, and contribute to a culture that celebrates innovation, ownership, and impact.

We cant wait to hear from you.

To be considered, please submit your application via LinkedIn. Applications received through any other channels will not be reviewed.