Customer Success Intern

Customer Success Intern BabyBillion App

Location: In-Office

Duration: 36 Months Internship

About the App

The BabyBillion App is a fast-growing kids entertainment platform designed to provide safe, engaging, and educational content for children and families. The app is part of BabyBillion, which reaches 6+ billion monthly views globally across digital platforms.

We are looking for a Customer Success Intern who will help ensure a smooth and positive experience for parents and users on the BabyBillion App.

Key Responsibilities

• Assist in managing user queries, feedback, and support requests related to the BabyBillion App.
• Support the team in improving user experience and customer satisfaction.
• Track and document user issues, feature requests, and feedback from parents and app users.
• Coordinate with product, marketing, and tech teams to resolve user concerns.
• Monitor app reviews, ratings, and customer feedback across platforms.
• Help analyze user engagement and retention insights to improve the app experience.
• Assist in creating user communication, FAQs, and support documentation.

Requirements

• Currently pursuing or recently completed a degree in Business, Marketing, Communications, or related field.
• Strong communication and problem-solving skills.
• Interest in apps, digital platforms, and user experience.
• Ability to handle customer conversations professionally and empathetically.
• Detail-oriented and comfortable working with data, feedback, and reports.

What Youll Gain

• Hands-on experience working on a global kids content app.
• Exposure to app growth, user engagement, and customer success strategies.
• Opportunity to collaborate with product, tech, and marketing teams.
• Potential full-time opportunity based on performance.