Customer Success Intern

Job Title: Customer Success Intern

Location: Bangalore, India (On-site)

Internship Duration: 6 months

Start Date: Immediate or as per availability

Role Overview:

As a Customer Success Intern , you will be the first line of interaction with our learners, ensuring their onboarding, satisfaction, and retention throughout their journey with Airlearn. This is a high-impact, learner-facing role suitable for someone with a background in sales, relationship management, and communication , even from a non-tech background .

Were looking for a motivated individual who is eager to solve problems, build trust with users, and contribute to user growth and retention .

Key Responsibilities:

• Customer Onboarding: Guide new users through the onboarding process using internal tools and portals to ensure a smooth start to their learning journey.
• Relationship Building: Engage regularly with learners to build strong, lasting relationships and enhance user experience.
• Sales Collaboration: Work with the sales and marketing teams to ensure seamless post-sale transitions and onboarding.
• User Issue Resolution: Respond to user queries through email/chat and escalate issues when necessary.
• Feedback Handling: Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
• Knowledge Base Support: Help maintain and improve support documentation and FAQs to proactively assist customers.
• Usage Tracking: Monitor learner activity and engagement metrics to identify and reach out to at-risk users.
• Cross-functional Coordination: Liaise with product, content, and tech teams to relay customer feedback and influence product improvements.

Required Qualifications & Skills:

• Education: Recent graduate (any discipline). Non-technical backgrounds are welcome.
• Experience:
• At least one prior internship in sales or customer-facing roles is mandatory .
• Experience with user onboarding tools or CRM portals.
• Soft Skills:
• Excellent spoken and written communication skills in English.
• Strong relationship-building and interpersonal skills.
• A customer-first mindset and empathetic approach to resolving queries.
• Technical Aptitude:
• Comfortable working with basic digital tools (Excel, Google Sheets, CRM tools).
• Eagerness to learn internal systems even without a tech background.

Youre a Great Fit If You:

• Enjoy interacting with people and solving real-world problems.
• Can thrive in a fast-paced, dynamic environment.
• Are detail-oriented, organized, and proactive.
• Have a passion for education, edtech, or language learning.

What Youll Gain:

• Real-world experience in customer success and user engagement in a high-growth edtech startup.
• Opportunity to learn and contribute to multiple business functions (sales, operations, product).
• Hands-on training in CRM systems, support tools, and customer journey optimization.
• Certificate and potential for full-time conversion based on performance.