Customer Success Executive

Job Title: Customer Success Engineer

Experience : 1-3 Years

Job Summary

We are hiring Customer Success Engineers who will serve as the bridge between technical support and customer relationship management. This role demands a strong foundation in IT and excellent interpersonal skills to ensure clients receive both effective technical solutions and a positive service experience.

Key Responsibilities

• Provide first-level support for Microsoft Office tools (Excel, Word, PowerPoint),
• Microsoft SQL Server, networking, and internet-related issues.
• Assist clients with troubleshooting, configuration, and basic database queries.
• Document technical issues and resolutions in support logs.
• Collaborate with internal teams to escalate and resolve complex problems.
• Customer Relationship Management
• Build and maintain strong relationships with clients through regular communication and support.
• Understand client needs and provide tailored technical solutions.
• Conduct onboarding and training sessions for new users.
• Maintain accurate records in CRM systems and ensure timely follow-ups.

Technical Skills

• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)
• Microsoft SQL Server
• Networking fundamentals
• Internet troubleshooting
• Ability to learn new tools and technologies quickly

Interpersonal Skills

• Excellent verbal and written communication in English
• Strong relationship-building and conflict-resolution abilities
• Customer-focused mindset with a proactive approach

Preferred Qualifications

• Bachelors degree in computer science, IT, or related field
• 1- 2 years of work experience in tech support or customer service is a plus