Customer Success Executive - SaaS (fresher to 2 Years)

Location: New Delhi (Tilak Nagar)

Experience: 0 to2 years

Position Type: Full-time (Work from office)

Salary: 2.5 LPA 4.5 LPA

We are looking for customer-first, detail-orientedCustomer Success Executiveswho are passionate about helping users succeed with SaaS products.

AtMakkPress Technologies, we build multiple SaaS applications designed for website owners and e-commerce businesses across platforms such asShopify, BigCommerce, Magento, and more. Our user base is global, with a strong presence in theUS, UK, and Europe.

This role is ideal for someone at an early stage of their career who is eager to learn the SaaS ecosystem, work closely with real customers, and play a direct role in improving product adoption, customer satisfaction, and retention.

You will act as a bridge between our users and product teams, ensuring customers receive timely support, clear guidance, and a smooth overall experience with our products.

What Youll Do

• Be thefirst point of contactfor customers using our SaaS apps
• Help users understand features, onboarding steps, and best practices
• Ensure customers seereal resultsfrom our tools (SEO, UX, conversions, etc.)

Actively work on:

• Customer satisfaction (NPS)
• Product adoption
• Retention and renewals
• Upsells via value (not force)
• Troubleshoot basic issues and coordinate with the product/dev team when needed
• Collect customer feedback and share insights with founders and product teams

Help create:

• Case studies
• Testimonials
• Feature use-cases
• Represent MakkPress apps positively in communities, emails, and support channels

Who This Role Is For

• Fresher orup to 2 years of experience(support, customer success, marketing, SaaS, or tech roles)
• Good written and spokenEnglish communication

Comfortable using:

• Google Sheets / Excel (basic level is enough)
• Support tools, dashboards, or CRMs (or willing to learn)

Someone who:

• Enjoys talking to people
• Thinks in solutions, not excuses
• Is curious about AI, SaaS, startups, and growth
• Takes ownership and follows things through
• Prior SaaS experience is aplus, butnot mandatory

What Youll Get:

Insurance Coverage

12 Casual Leaves

Monthly Fun Friday Activities

Unlimited LinkedIn Learning access

Clear paths for growth in a dynamic, supportive team

5 Days Working (MonFri)

Ready to scale with us?

Apply Now:Share your CV via WhatsApp to 8882698961 or email athr@makkpress.com