Customer Success Executive

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

Role Overview:

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

Revenue growth from existing accounts

Timely renewals and contract retention

Own end-to-end revenue responsibility for assigned accounts

Account expansion through up-sell and cross-sell

Churn reduction and risk mitigation

High CRM hygiene and data accuracy

Customer satisfaction and relationship management

Customer CSAT, Social Media Reviews

Requirements:

Graduate and over with excellent oral and written communication skills

At least 12 year(s) of working experience in the related field is required for this position

Customer-first mindset

Advanced MS Excel skills

High sense of responsibility and reliability

Proactive, self-driven, and result-focused

Collaborative team player

Benefits:

5 days working with alternate Saturday

10:00 AM to 7:00 PM working hours

Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion

Clear career growth path in Account Management and Customer Success

Opportunity to work in a high-growth SaaS environment

Recognition and rewards for top performers

Health and wellness benefits as per company policy

Paid leaves and holidays as per company policy