Customer Success Executive

Customer Support Executive Liquide (Startup | Work From Office)

We are a fast-growing fintech startup , and were looking for a proactive and customer-focused professional to join our team as a Customer Support Executive. In this role, you will be the primary point of contact for our users and play a key role in delivering a seamless and supportive customer experience.

Work Mode: Work From Office (WFO)

Key Responsibilities

• Communicate with customers via chat, email, and phone calls to resolve queries
• Provide prompt, friendly, and accurate assistance ensuring high customer satisfaction
• Track, document, and maintain records of user issues & resolutions
• Coordinate with internal teams to ensure timely problem resolution
• Escalate critical issues when required and follow up proactively
• Share insights and recurring issues to improve processes & product experience
• Maintain professionalism and adhere to support workflows & SLAs

(Note Maximum experience: 13 years)

Required Skills & Qualifications

• 13 years of experience in customer support / service / helpdesk
• Excellent verbal & written communication skills
• Strong problem-solving abilities with a customer-first attitude
• Tech-savvy and comfortable using support tools & platforms
• Ability to work in a fast-paced startup environment

Preferred / Good to Have

• Knowledge or experience in stock market / trading / finance
• Exposure to fintech or investment platforms
• Strong willingness to learn & grow in financial services

(Candidates without finance experience are also welcome strong communication skills & a positive attitude matter most )

Why Join Us

• Be part of a dynamic startup team with real growth opportunities
• Fun-loving & collaborative work culture
• Competitive salary + performance-based perks
• Opportunity to make a meaningful impact in Customer Success

Ready to make a difference ? Join us and be a part of our journey!