Customer Success Executive

Company Description :

Kasplo is a cloud-based email delivery and management platform designed to help businesses send large-scale transactional and marketing emails effectively. Known for its intuitive interface and affordability, it features tools like advanced segmentation, A/B testing, marketing automation, and detailed analytics for optimizing campaigns. With seamless integration into e-commerce platforms such as Shopify. Kasplo offers innovative features like AMP emails, loyalty programs, and user-generated content tools to enhance customer engagement. Trusted by businesses of all sizes, Kasplo combines powerful email delivery capabilities with exceptional customer support to help clients achieve their marketing and engagement goals.

As a fast-growing SaaS company, Kasplo focuses on innovation, deliverability excellence, and customer-first execution. We work closely with brands to optimize email performance, improve inbox placement, and drive measurable ROI through intelligent automation and data-backed strategies.

Role Description :

This is a full-time on-site role for a Customer Success Executive, located in Bangalore Urban. The role involves end-to-end ownership of customer relationships, from onboarding to ongoing success and retention.

The Customer Success Executive will be responsible for managing client accounts, conducting regular meetings, understanding business goals, and ensuring customers derive maximum value from Kasplos platform. This is a client-facing role that requires strong communication, presentation, and relationship-management skills.

Key responsibilities include:

• Owning the complete customer lifecycle: onboarding, adoption, retention, and expansion
• Conducting customer meetings, reviews, and strategy discussions
• Acting as the primary point of contact for assigned accounts
• Creating and presenting PPTs for onboarding, performance reviews, and planning sessions
• Understanding customer use cases and aligning them with Kasplos solutions
• Coordinating with internal Sales, Tech, and Product teams to resolve issues
• Tracking customer performance, engagement, and satisfaction metrics
• Gathering customer feedback and translating it into actionable insights
• Identifying upsell, cross-sell, and renewal opportunities

This role is ideal for someone who wants to grow into a core Customer Success / Account Management role in SaaS.

Qualifications :

• Bachelors degree in BBA, Marketing, Sales, Business Management, or a related field mandatory
• 01 year of experience in Customer Success, Account Management, Sales, or Client Servicing
• Strong communication skills (verbal and written) with confidence in client interactions
• Excellent PPT and presentation skills
• Ability to manage meetings, follow-ups, and customer expectations independently
• Customer-first mindset with strong ownership and accountability
• Analytical thinking to understand customer data and performance trends
• Comfortable using AI tools, CRM platforms, and SaaS dashboards
• Ability to learn quickly and perform in a fast-paced startup environment