Customer Success Executive -Global

About Amber ( )

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M+ students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the largest and fastest-growing student housing platform globally, with 1M+ units listed in 6 countries and across 100+ cities, and backed by $21 million in institutional funding led by Gaja Capital. We are growing rapidly and targeting $1B in annual gross bookings value by 2025.

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

(We are amongst the fastest growing companies in Asia Pacific as per Financial times )

Recent spotlight on amber:

About the Role

We are looking for a Customer Success/ Key Account Executive (KAE) who will support and grow relationships with our key partners. This role is a mix of relationship management, problem solving, and coordination with internal teams to drive revenue and improve partner experience.

Youll work closely with the Sr. Key Account Manager and cross-functional teams (Ops, Revenue, Inventory, etc.) to ensure our partners are set up for long-term success.Key Responsibilities

• Build and maintain strong working relationships with key PMGs.
• Conduct regular 1:1 monthly check-ins (calls/virtual/in-person) with partners to understand needs, issues and opportunities.
• Coordinate with internal teams (Ops, Revenue, Inventory, Content etc.) to ensure timely closure of partner requests.
• Communicate clearly and professionally with partners through email, calls and meetings.
• Support in preparing and delivering performance reviews, presentations and business updates to partners.
• Assist in basic negotiations on offers, pricing and terms under guidance of the Sr. KAM.
• Support upsell and cross-sell efforts to increase revenue from existing partners.
• Understand the business impact of changes in offers, pricing, visibility and campaigns on revenue and bookings.
• Analyze recurring partner issues (availability, pricing, commission, content, tenancy etc.) and follow up for resolution.
• Document best practices, processes and learnings to improve account management quality.
• Manage multiple accounts and tasks with clear prioritization and ownership.
• Maintain trackers, reports, meeting notes and follow-up lists to ensure nothing is missed.
• Work closely with cross-functional teams to solve partner problems quickly and effectively.

Required Skills & Qualifications

• 13 years of experience in account management, sales, client servicing or related roles (internships included).
• Bachelors degree in Business, Commerce, Management or a relevant field.
• Strong verbal and written communication skills.
• Comfort with data and basic analysis using Excel/Google Sheets/dashboards.
• Problem-solving mindset with ability to stay calm and structured under pressure.
• High ownership, willingness to learn and bias for action.
• Ability to build trust-based relationships with both external partners and internal teams.
• Will be able to work in the UK shift (12:30 PM - 9:00 PM).

What Youll Gain

• Hands-on exposure to managing key accounts in a fast-growing business.
• Strong understanding of market dynamics, seasonality and competition.
• Cross-functional exposure and growth pathway towards a Key Account Manager role.
• SPOT incentives at multiple occasions