Customer Success Executive – Diamond Sales

Shivam Jewels Pvt. Ltd. | Mumbai

CTC: 79 LPA

Experience: 13 Years

Work Schedule: 5.5 Days a Week

2 Positions in Day time for (Domestic Sales)

2 Positions in Night time for (international Sales)

About the Role

At Shivam Jewels, a Sales Coordinator is not a back-office role.

Youll work directly with senior sales professionals, handle real client conversations, propose diamond stones, follow up on deals, and actively support revenue generation. This role gives hands-on exposure to diamond sales, client handling, and deal execution in a 30-year-old diamond manufacturing and trading house.

If you enjoy client interaction, coordination, and being close to real business decisions, this role is designed to grow you into a strong sales professional.

What This Role Feels Like

Youll be part of live sales conversations not just observing

Youll propose stones, follow up with clients, and help move deals forward

Youll interact with buyers via WhatsApp, calls, and email

Youll learn how diamond sales actually happen pricing, negotiation, timelines, and trust-building

This is ideal for someone who wants to build a long-term career in sales or the diamond industry, not just assist.

Key Responsibilities

Sales Coordination & Stone Proposals

Support senior salespersons in day-to-day sales activities

Share diamond stone details (specs, pricing, images, availability) with clients

Help prepare and send stone proposals based on client requirements

Follow up consistently on proposals and active discussions

Client Interaction & Follow-Ups

Communicate with clients via WhatsApp, calls, and email

Handle basic client queries and coordinate with salespersons for closures

Share updates on availability, order status, and timelines

New Client Outreach & Lead Support

Assist in reaching out to new buyers and potential clients

Send introductory messages and proposals to new leads

Maintain follow-up discipline and conversation records

Internal Coordination & Documentation

Coordinate with accounts, logistics, and operations teams

Help prepare quotations, invoices, and basic sales reports

Maintain accurate client, order, and proposal records

What Were Looking For

13 years of experience in sales coordination, client handling, or similar roles

Strong communication skills (English required, Hindi mandatory)

Comfortable with WhatsApp, Excel, email, and basic CRM/ERP tools

Organised, proactive, and good at follow-ups

Interest in sales, customer interaction, and business growth

Bonus (not mandatory):

Experience in diamonds, jewellery, trading, or B2B sales

Why Join Shivam Jewels

30+ years in natural diamond manufacturing and sales

Real exposure to clients, stones, pricing, and deal-making

Strong learning curve in a niche, high-value industry

Opportunity to grow into Sales Executive / Relationship Manager roles based on performance

At Shivam Jewels, people who show ownership, consistency, and communication skills move ahead quickly.