Customer Success Executive

Company Overview:

Brandintelle is a leading SaaS product company specializing in marketing automation solutions. Our innovative products empower businesses to streamline their marketing processes and drive growth. As pioneers in the industry, we are committed to delivering exceptional value to our clients and fostering long-term partnerships.

Job Summary :

We are seeking a proactive and technically skilled Customer Success & Account Manager to drive customer satisfaction, retention, and growth for our B2B SaaS products. The ideal candidate will have a strong understanding of the Software Development Life Cycle (SDLC) and be adept at requirement gathering, analysis, and prioritization. You will serve as the primary point of contact for our customers, managing account health, handling support tickets, and providing detailed product knowledge and demos.

Key Responsibilities:

• Build and maintain strong customer relationships to drive retention and satisfaction.

• Monitor account health, perform risk analysis, and proactively address issues.

• Gather, analyze, and prioritize customer requirements for product alignment.

• Manage the entire customer lifecycle from onboarding to renewal and expansion.

• Conduct product demonstrations and training sessions for customers.

• Manage end-to-end lifecycle of client queries using internal ticketing and bug-tracker systems.

• Coordinate with Development, Product, QA, and Marketing teams to relay client feedback efficiently.

• Support in implementation of compliance-based processes through structured vendor onboarding procedures.

Qualifications:

Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.

Proven experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment.

Strong understanding of the Software Development Life Cycle (SDLC).

Experience in requirement gathering, analysis, ideation, and prioritization.

Preferred Skills

Client Relationship Management, Customer engagement

Customer Onboarding & Training Ticketing

Issue Resolution Cross-functional Collaboration &Stakeholder Communication

CRM Tools & Reporting Data-driven & Feedback & Feature Prioritization Dashboard