Customer Success Consultant

About Us:

MTAP Technologies is a SaaS company automating transportation. MTAP uses the principles of IoT to provide a secure, centralized platform that automatically tracks and manages a varied range of transportation requests for employee and school transportation. MTAP is focused on passenger safety and helps in reducing cost and travel time.

Roles & Responsibilities:

Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners

Act as a single point of contact for all client queries.

Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales, and other functional groups.

Managing the entire show of Account Management and supporting clients.

Owning the long-term as well as the short-term growth strategy of the account(s).

Participate in internal planning activities to develop schedules and align resources for projects and support activities.

Showcasing a consulting mindset by acting as a solution provider rather than an order taker.

Respond to queries from potential and existing customers, communicate Safetrax's value proposition, and negotiate deals successfully.

Understand client needs and address within defined TAT

Knowledge & Experience:

Bachelor's degree and demonstrated prior Account/Service Management experience.

2-5 years of experience with Software Products.

Strong written and oral communication skills.

Strong Microsoft Office skills (Excel, PowerPoint )

Hands-on experience with Product Implementation & support is a must

Understand technical risks and supportability parameters

Strong decision-making skills.

The ability to farm the account through relationship management.