Customer Success Associate (Voice - US Accounts)

As part of our continued growth, GACS is expanding its India-based Customer Success team and looking for strong, voice-first professionals who enjoy working directly with U.S.-based customers.

This is a phone-heavy, relationship-driven role where youll speak with local and multi-location business owners in the U.S., help them understand marketing performance, and guide them toward better adoption, retention, and growth.

What Youll Do:

• Run live calls with U.S. customers (onboarding, health checks, performance reviews)
• Explain marketing performance in simple, non-technical language
• Handle concerns, churn-risk situations, and expectation setting
• Work closely with cross-functional teams (CS, Ad Ops, Analytics, Tech)
• Build long-term customer relationships based on trust and outcomes

Who Were Looking For:

• Strong spoken English and confidence on voice calls
• 3+ years of experience in Customer Success / Account Management / Voice-based international roles
• Comfortable working US EST hours (7:30 PM 3:30 AM IST)
• Ability to explain metrics like leads, calls, clicks, and conversions clearly
• High ownership mindset and customer empathy

Job Details:

Location: Remote (India)

Shift: US EST

Type: Full-time

Compensation: Up to 15 LPA (depending on experience)

If you enjoy customer conversations, problem-solving, and working with global teams, wed love to hear from you.

DM us if you have questions

#WeAreHiring #CustomerSuccess #VoiceRoles #USAccounts #GACS #SaaSCareers #IndiaJobs #RemoteJobs