Customer Success Associate

Company Overview

Sundew is a leading digital transformation firm with an 18-year legacy of excellence. As we continue to grow, we are looking for a dynamic Client Success & Relationship Associate to manage client interactions ensuring successful adoption of Sundews digital solutions while contributing to new business acquisition.

Roles & Responsibilities

Client Acquisition & Relationship Building:

• Act as the initial point of contact for prospective clients through calls, emails, and digital channels and partners.
• Identify and qualify potential leads through research, networking, and outreach.
• Understand client business requirements and position Sundews services effectively.
• Fix significant number of client meetings per month with senior stakeholders for new client acquisition.
• Ensure prospects are well-informed and engaged before stakeholder-level discussions.
• Build and nurture professional relationships with prospective clients via LinkedIn to create a strong pipeline of qualified opportunities.
• Client Success & Account Management.

Onboard new clients and ensure smooth implementation of products and services:

• Serve as the primary point of contact for assigned clients throughout the lifecycle.
• Participate in client status meetings, reviews, and internal coordination calls.
• Own client inquiries and provide timely and accurate responses.

Documentation & Marketing Support:

• Own preparation of proposals, reports, presentations, and client-facing documents.
• Maintain accurate records of leads, interactions, meetings, and outcomes.
• Support digital marketing initiatives such as social media outreach, email campaigns, and SEO/SEM activities (as required).
• Use Pipedrive CRM to manage leads, track client interactions, conversion rates, and meeting outcomes.

Required Skills & Qualifications:-

• Bachelors degree in Business, Marketing, Communications, or a related field.
• 23 years of experience in client success, account management, business development, or client-facing roles.
• Good Understanding of IT services, software applications, or digital solutions.
• Excellent verbal and written communication skills.
• Strong interpersonal communication and presentation abilities.
• Good Team Player
• Ability to manage multiple clients opportunities, leads, and priorities simultaneously.
• Proactive, confident, and result-oriented mindset.
• Smart, articulate, and dynamic professional with strong client-handling skills.
• Comfortable initiating conversations and building relationships with new clients.