Customer Success Associate- Non Voice- Immediate Joiner- BFSI
PineQ Lab Technology
0 - 3 years
Gurugram
Posted: 12/02/2026
Getting a referral is 5x more effective than applying directly
Job Description
Role Responsibilities:
- Handle customer queries via chat support related to investment and trading products
- Provide support on mutual funds, stocks, ETFs, trading accounts, and investment platforms
- Resolve customer issues within defined TAT and quality standards
- Maintain accurate documentation and ensure compliance with BFSI regulations
- Coordinate with internal teams for issue resolution and escalations
- Deliver a seamless customer experience through strong written communication
Required Experience & Skills:
- Minimum 6 months of relevant experience in Investment Banking / BFSI / Finance sector
- Mandatory experience in Chat / Non-Voice customer support
- Hands-on exposure to Mutual Funds and Investment products
- Basic understanding of capital markets, trading, and financial services
- Strong written communication and problem-solving skills
Share your Resume- Vaishnavi.Ojha@pineqlab.com
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
