Customer Success - Associate/Lead

Job Title - Customer Success Lead

Position - Full-Time

Setup - Work From Office

What is BrightChamps?

A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen

life skills such as Coding, Financial Literacy, Communication Skills and Robotics.

BrightCHAMPS is currently valued at $650 million with a $63 million investment, and

services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other

countries across SEA and MENA) in 12+ languages across its 4 verticals.

Our Vision

To become a global platform which is synonymous to high quality education

around important life skills. We believe that the world is evolving faster than ever

and curriculum taught at school may not suffice, thereby creating a gap. We, at

BrightChamps, are driven to bridge that gap, laying strong foundations around

important life skills, yielding superlative outcomes, at large.

Focus Area : K-12

Market : Global (already made a mark in ~25 countries)

Life skills : Technology foundation, Financial literacy, Robotics, Effective

communication, Crypto etc..

Journey so far:

Having started in July 2020, BrightChamps is one of the fastest growing EdTech

companies, globally. Our strong PMF, coupled with our remarkable execution, have

translated into fast growth. Our growth is also attributed to the academy, conducting

more than 0.1 million classes every month and the customer revenue directly

funnelling into our growth.

Funding: 63 Mn $

Our growth curve gained traction from global marquee investors, including GSV

Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder),

BEENEXT

(Singapore). Valued at half a billion, in the past 3 years, we raised funding

of 63 million USD from these Tier 1 investors.

Link :

Edtech startup BrightChamps, valued at nearly $500 million, comes out of stealth

mode

Acquisitions:

Almost 3 years from commencement and we already have made 3 acquisitions.

WOOHOO!

Education10x , which was our first acquisition, has already scaled more than 10x, in

just 6 months, with their expert delivery in courses on financial literacy. Schola , our

second prized acquisition, is all set to create an impact across the SEA group.

With the most recent acquisition of Metamorphosis Edu , BrightChamps has entered

the B2B arena. Metamorphosis Edu partners with schools across India to train

students in skills linked to entrepreneurship. The startup also helps its clients come

to grips with the National Education Policy (NEP). While Metamorphosis Edu has so

far focussed on setting up entrepreneurship cells in schools to teach its courses, as

the B2B arm of BrightChamps, it plans to introduce more skill-based learning

courses.

We have plans to foray into other life skills, with more acquisitions underway,

globally.

Edtech Startup BrightChamps Marks First Acquisition With Education10x

Edtech Startup BrightCHAMPS Acquires Schola For $15 Mn (inc42.com)

Edtech startup BrightChamps makes third acquisition, enters B2B arena

Plans ahead

Launch other verticals focussing on varied life skills, and scale them up

through integration with our tech infrastructure.

Provide an indulgent and meaningful learning experience to kids, through

gamified approach and massive distribution.

Build the best online global academy, ever known. We already have teachers

from ~ 10 countries.

Acquire relevant companies in our space to turbo charge our growth aspirations

What is this role about?

As a Customer Success Lead, your role is to ensure the success and satisfaction of

our customers (Tutors/Students/Parents). You will be responsible for building and

maintaining strong relationships with customers, understanding their needs and

goals, and helping them achieve success with our Service/Product.

Key responsibilities and metrics include:

Customer Relationship Management: Build and maintain positive relationships

with key Tutors/Students/Parents, acting as their primary point of contact.

Understand their business objectives, challenges, and needs to provide appropriate

solutions and support.

Onboarding and Implementation: Assist Tutors/Students/Parents during the

onboarding process, ensuring a smooth and successful implementation of our

product or service

Proactive Customer Engagement : Anticipate and address

Students/Parents/Tutors needs, questions, and concerns. Provide proactive

engagement and guidance to ensure customers derive maximum value from

your product or service

Upselling , Referrals & Cross-selling: Identify opportunities to expand the

relationship with Tutors/Students/Parents by upselling additional products,

features, or services that align with their needs and objectives

Customer Feedback and Advocacy: Gather Tutor/Student/Parents feedback,

identify trends, and share insights with internal teams to drive product improvements

and enhancements. Leverage satisfied Tutor/Student/Parents feedback as

references and advocates for BrightChamps

Renewals and Churn Prevention: Work closely with Tutor/Student/Parents

feedback to ensure high renewal rates and prevent churn. Monitor

Tutor/Student/Parents feedback health and take proactive measures to address any

risks or issues that may impact customer satisfaction and retention

Team Leadership: Provide strong leadership by setting clear expectations, goals,

and priorities for the team. Foster a positive and collaborative team culture that

encourages continuous learning, growth, and accountability

What will make you fit for the role

Pre-requisites:

Experience working in a fast paced environment either in a rapidly

growing startup or in a new BU of an established company

Experience of leading the customer success - ensure the success and

satisfaction of the customers (Tutors/Students/Parents)

Previously managed the teams both directly and indirectly

Experience in a people driven service business

Experience in conventional or new age Education industry with a spread across

multiple geographies

Whats in store for you?

Experience of blitz scaling a startup

Meritocratic environment to work, where your rewards are directly proportionate

to your achievements. Practically no limit. Superlative rewards/growth for superlative

outcomes

Opportunity to work with some of the best talented and growth oriented folks

committed to building the best EdTech company globally

Location : Bengaluru HSR Layout 2nd Sector

Our culture code : What we believe in

1Bias for Action : We reward people who bring unfair advantage to the

organisation, driving outcomes through quick execution

2Outcome Driven : We measure success based on the outcome rather than the

output! We believe in meritocratic philosophy, where growth is proportional to the

impact of your outcome

3Thinking Big : Our vision is to make the best EdTech company globally by

reimagining the way children learn across the globe. And, that calls for audacious

folks, who dont just survive, but thrive taking bold bets

4PPP : Our priorities - People, Product and Profit, in order of importance