Customer Success Associate

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad

Role:

We are looking for a motivated and detail-oriented Junior Client Success Manager (CSM) to join our Customer Success team. As a Junior CSM, you will play a vital role in supporting our customers, ensuring they achieve their desired outcomes using our products and services. You will work closely with senior CSMs and cross-functional teams to help maintain strong customer relationships, provide support, and contribute to customer satisfaction and retention.

Key Responsibilities:

• Assist in onboarding new clients, ensuring smooth implementation and adoption of the services provided.
• Build and maintain positive relationships with clients, providing proactive support.
• Help clients achieve their success goals by offering advice, best practices, and solutions.
• Monitor clients usage and health metrics, addressing concerns before they become critical issues.
• Support senior CSMs in handling customer inquiries and resolving challenges.
• Participate in client meetings, webinars, and training sessions.
• Collaborate with cross-functional teams (e.g., Sales, Product, Support) to ensure customer needs are met.
• Track client interactions and updates in CRM software, ensuring accurate and up-to-date records.
• Assist with gathering customer feedback and insights to help drive product improvements.
• Contribute to creating client-facing resources (e.g., guides, FAQs) to enhance the customer experience.
• Present findings and recommendations to internal stakeholders to drive strategic decisions and enhance client satisfaction.
• Utilize contract management software such as DocuSign to facilitate the negotiation and signing of contracts with clients and alignment to their technical needs.
• Coordinate with the finance department to ensure accurate invoicing and payment processing for client contracts.

Desired profile

• 02 years of experience in Customer Success / Account Management / Client Servicing / Presales / Customer Support
• Bachelors degree (BBA or related field) required; MBA preferred
• Strong exposure to:
• Client onboarding and relationship management
• Customer lifecycle management
• Cross-functional coordination with Sales, Product, and Delivery teams
• Handling customer queries, escalations, and follow-ups
• Understanding of customer retention, upselling, and account growth strategies
• Experience working in IT / SaaS / service-based organizations preferred
• Excellent communication, stakeholder management, and documentation skills
• Ability to manage multiple customer accounts simultaneously under tight deadlines
• Proficiency in CRM tools and MS Office / Google Workspace

Why join us?

• Work with a passionate and innovative team in a fast-paced, growth-oriented environment.
• Gain hands-on experience in content marketing with exposure to real-world projects.
• Opportunity to learn from experienced professionals and enhance your marketing skills.
• Contribute to exciting initiatives and make an impact from day one.
• Competitive stipend and potential for growth within the company.
• Recognized for excellence in data and AI solutions with industry awards and accolades.