Customer Success Associate

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate , youll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile .

What Were Looking For:

2+ years of experience in Application Support, Customer Success, or Technical Support.

Bachelors degree in Computer Science, Engineering, or a related field.

Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.