Hi,

We are hiring for Customer Success Associate

Roles & Responsibilities

Provide administrative support for LinkedIns corporate products, primarily LinkedIn Learning.
Execute repetitive tasks such as:
User assignment, reassignment, and license revocation.
Deleting outdated data in customer instances.
Curating learning paths and migrating content between instances.
Handle reporting tasks by aggregating data from multiple reports and formatting it per customer requirements.
Address ad hoc requests related to time-consuming administrative tasks.
Maintain clear communication with internal account teams globally and occasionally with customers for clarifications.

Day-to-Day Tasks

Monitor ticket queues in Dynamics CRM and pick up requests promptly.
Log into internal tools and customer instances to execute tasks following documented procedures.
Perform repetitive admin tasks (approx. 90% of workload) and occasional reporting or custom requests.
Update internal teams (and rarely customers) upon task completion.
Collaborate via Teams or CRM comments for clarifications when ticket details are incomplete.

Managers Expectations

Strong soft skills: interpersonal communication, reliability, and ability to build relationships with global teams.
High attention to detail and accuracy when working in customer instances.
Ability to work fast and efficiently in a ticket-in/ticket-out environment without micromanagement.
Comfort with repetitive tasks and willingness to maintain quality consistently.
Preferred background: customer support or SaaS experience; technical support experience is a plus.
Excel proficiency (pivot tables, VLOOKUP, macros) is highly desirable but not mandatory.
Familiarity with CRM systems (Dynamics preferred) is a bonus.
Occasional customer-facing interaction (currently ~5% of time) may increase based on candidate capability.

Looking for immediate joiner

Exp-5-7 years

Customer Success Associate