Customer Success (AI Products)

About the Company:

ShortLoop builds AI Agents for US automotive dealerships. Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception. We work with individual and multi-store dealer groups across the US and are rapidly scaling.

About the Role:

We are hiring for our Customer Success team to own the full lifecycle of dealership deployments.

This is not a passive account manager role.

You will:

• Deploy AI systems at new dealerships
• Coordinate integrations with engineering
• Configure workflows, dashboards, data in accordance with dealership requirements
• Analyze call data and performance metrics
• Run performance reviews with dealer GMs & Sales & Service Directors
• Identify gaps and drive improvements
• Ensure renewals, upsell and multi-store expansion

This is a hands-on role working daily with:

• US dealership operators
• Our Sales & Engineering team
• Real call data and operational metrics

You must be extremely detail-oriented and comfortable working with numbers, dashboards, and process documentation.

Ideal Profile:

• 25 years of experience in SaaS Customer Success / Implementation / Solutions
• Experience serving US customers (SMBs) preferred
• Strong analytical mindset (comfortable with numbers, metrics, dashboards)
• Excellent written and verbal English communication
• Process-driven and detail-oriented
• Comfortable working in US hours
• Startup experience preferred