Customer Strategy & Design - WCL - Business Analyst

Role Title: Business Analyst
Location: Pune, Bangalore preferred





Role Purpose





The Business Analysts will be working on various aspects of future state architecture of facility and collateral management systems and processes.

The Business Analyst will work with colleagues across multi-disciplinary teams to produce and own business user requirements, functional specifications and business cases, validate and prioritise project requirements.

Key Responsibilities

The Business Analyst will primarily be responsible for:


Identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations
Support reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)
Support with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope
Support the development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate
Work with markets/regions to understand regulatory, customer and competitive landscape



Customers / Stakeholders

Primary customers are:

functional and delivery teams
Other business areas and lines as appropriate
Group Functional Teams e.g. Risk, Group Finance, IT
Operational support teams
Group & Regional teams
Other Risk sub-functions global and regional


The Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.




Leadership & Teamwork


Support the team by quickly familiarising new team members with the teams purpose and expectations
Support Programme leadership in communication of strategic direction across global, regional and country structures
Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviours that are not consistent with diversity policy and / or the best interests of the business and its customers.
Give timely, honest and constructive feedback to others






Major Challenges


To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
Dealing with complex requirements.
Supporting in the control of projects to meet exacting timescales.
The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.







Knowledge & Experience / Qualifications




Knowledge & Experience:

Possess excellent Business Analyst skills
Strong analytical background with a high degree of attention to detail
Background working in cross-functional teams to drive requirements capture
Experience in business and process analysis, change initiatives & re-engineering
Experience in planning and deploying both business and IT initiatives


Capabilities


Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures
Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues
Strong organizational, time management and planning skills in order to cope with multiple large-scale responsibilities
Ability to build strong relationships across Business, IT and Operations
Flexible and able to adapt in a fast-paced, changing environment
Confident and open to challenging existing protocols and processes.


Qualifications and Accreditations


Evidence of self-development across a number of disciplines
Industry recognized technical certifications desired i.e. Change Management, Master Black Belt Six Sigma