Customer Service – Senior Process Associate – Italian – On Site Bucharest

Responsibilities

Qualifications
Minimum qualifications
Graduation (any stream)
Customer Focus (focus on internal customers and impact on our external customers)
Bias for action (focus on results and use of intelligent risk taking)
Team Alignment (team player; supports and respects others)
Good verbal and written communication skills Italian B2
English min B2

Preferred qualifications
Adaptability: Work effectively in a dynamic contact center environment, adapting quickly to changing priorities with a sense of urgency.
Complex Query Resolution: Resolve complex queries from customers using strong critical thinking and decision-making skills.
Exceptional Service: Provide exceptional service by building trust and strengthening relationships through empathy, active listening, and rapport building.
Multichannel Communication: Navigate multiple communication channels (phone/chat/email) to engage with customers effectively.
Professional Communication: Demonstrate clear, professional written and oral communication; listen empathetically to understand and prioritize customer needs, providing appropriate solutions.
Performance Goals: Consistently meet customer experience and efficiency (quality/productivity) goals.
Confidentiality and Compliance: Maintain high levels of confidentiality and data security standards, adhering to company policies and a commitment to exceptional service.
Problem-Solving: Seek solutions through logical reasoning and data interpretation independently.
Team Environment: Foster a positive and cooperative team environment.
Continuous Improvement: Show enthusiasm for learning and commitment to continuous improvement.Ability to work with various IT applications
Customer service orientation
Ability to work effectively under pressure
Knowledge of MS Office

What can we offer?
Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating, soft skills).
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).