Customer Service – Senior Process Associate – French – On Site Bucharest
Genpact
5 - 10 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Responsible for the Customer service operational tasks:
o Call handling
o Channel handling
o Customer enquiries
o Sales support
o New business
o Policy issuance
o Payment processing
o Policy amendments Refunds
o Renewals
o Cancellations
o Complaint handling
o Customer surveys (NPS)
o Sanctions screening
o Fraud management
o Resource demand planning
o Training
Important: This job may require working a 24/7 schedule with alternating shifts.
Qualifications
Minimum qualifications
Graduation (any stream)
Customer Focus (focus on internal customers and impact on our external customers)
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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