Responsibilities:

• Dedication to 80-20 overserve strategies
• The candidate would be expected to understand and assign the Salesforce cases
• SAP SD - Creating/modifying, Displaying SO, Quotations to extract the information.

• Screens and Logs ETO orders, utilizing established standard operating policies & procedures, along with system tools, guide sheets (BOM), drawings, and various job aids.
• Utilizes strong attention to detail to review PO, quote, correspondence, and other documents, ensuring that all order details are present, accurate, and properly documented
• Responsible for building strong customer relationships and delivering customer-centric solutions
• Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
• Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
• With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Work with internal teams with a high sense of accountability and urgency
• Work with multiple departments to assure orders are processed accurately, managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
• Develop a strong product/process knowledge and participate in training initiatives

Required Education / Experience:

• Diploma(preferred)/Bachelor’s Degree in Mechanical Engineering
• 1+ years of experience in handling preferably Gearing Products inside Sales or Customer facing channels in Industrial product environment
• Experience with CRM platforms such as Salesforce (SFDC) Experienced Preferred.
• Experience with Oracle &/or SAP (or other ERP systems)
• Experience navigating and utilizing corporate websites & eCommerce platforms
• Demonstrated mechanical or technical aptitude strongly preferred
• Strong communication/interpersonal & organizational skills
• Customer first/focused approach
• Ability to manage an intense daily workload with a strong attention to detail
• Able to show situational adaptability and resourcefulness
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
• Basic to Intermediate Excel Skills preferred
• Demonstrated patience and approachability with other team members
• Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges

About Regal Rexnord