Customer Service Team Lead( Salary 40-45 K Per Month)

Job Profile

Handle inbound and outbound support calls to resolve customer queries related to product usage, warranty, service, and troubleshooting.

Ensure timely follow-up and closure of all customer concerns.

Assign and coordinate cases with service centers/operations teams where required.

Ensure all cases are updated with correct status and closed within defined timelines.

Assist customers with product replacements, returns, or repairs under warranty/service policy.

Coordinate with logistics/service partners for smooth handling of customer requests.

Build strong customer relationships by providing consistent, courteous, and effective support.

Proactively inform customers about resolution timelines and next steps.

Salary-40-45 K

Location-Faridabad

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