Customer Service

Mega Walk-in | TCS Kolkata Hiring for International Voice

INTERVIEW DETAILS:

Interview date: 3rd May 2025, Saturday

Interview time: 10 AM to 12 PM

Venue:

Venue: (Kolkata)

Tata Consultancy Services

Address: Candor Tech Space ( Unitech Gate 1 stoppage)

A1 Tower, 9th Floor, Action Area I, Newtown, Kolkata, West Bengal 700135

Education / Qualifications: -

Experience range - 1 to 6years

(10+2+3) years of regular education

B.com, M.com, BBA, MBA, any graduate

Job Summary:

Looking for a dynamic and articulate individual to join our Customer Service team as a Voice Profile specialist, to deliver exceptional customer support through clear and effective communication. Associates will be expected to handle inquiries, resolve complaints (if any) and enhance customer satisfaction while upholding the company's values and standards.

Key Responsibilities:

1. Respond to customer inquiries via phone, providing accurate and timely information
2. Identify and resolve customer issues efficiently, ensuring first call resolution
3. Maintain empathetic tone during all interactions
4. Communicate with a neutral or UK specific accent to ensure clarity and understanding
5. Record and update customer information accurately in the CRM
6. Adhere to company protocols, policies & scripts while delivering personalised service
7. Handle high call volumes and multitask effectively in a asst paced environment
8. Escalate company issues to appropriate teams when necessary
9. Provide feedback and suggestions to improve customer service processes

Preferred Skills & Qualifications:

Prior experience in voice-based roles, preferably in the utility domain

Excellent communication skills with a professional and empathetic approach

Proficiency in handling customer queries and providing tailored resolutions

Flexibility to work in UK shifts and adapt to a fast-paced environment

About TCS:

A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.

TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey.