Customer Service/ Support Representative( US process)

We have opening for 7+ Customer services representatives and 1 supervisor/ team lead for US process. It is for inbound and chat process( Semi voice).

Shift time: 6.30 PM- 3.30 AM

5 days working. (Sat and sun off)

Location: Indiranagar, Bangalore

Exp required:

Team lead-5+ yrs

CSR-2+ yrs

Looking for candidates with good comms skill in English so will be able to communicate with client.

Responsibilities:

Support requests for booked and shipped and invoiced orders, including order changes and cancellations; escalations; delivery issues and product support for newly delivered shipments, heavy inbound phone responsibilities *eCommerce team only

Support requests for various sales channels, which may include but not limited to, Commercial sales, Retail, and eCommerce

Maintain acceptable performance levels based on quarterly goals and comply with all Humanscale policies

Provide prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues

Possess a detailed understanding of pricing structures, products, warranty terms and all departmental processes and procedures

Collaborate with other departments to resolve customer issues

Demonstrate system expertise with order management systems to better serve customers

Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Contribute to a positive team environment