Customer Service Specialist-CSD

Job Description

Reports to: Assistant Department Manager

Direct Reports: None

Salary Package

Qualification, Experience and Skills Required: Graduate or pursuing graduation with 0-1 year of experience. Oral Communication Skills, Excellent in product knowledge.

Competencies: Process & result orientation, Quick learner, interpersonal effectiveness, Persuasiveness, Organising skills, Conflict management & resolution, quick documentation, etc.

Number of Vacancies:

Key Responsibilities:

• To achieve the revenue and profit targets for the store.

• Interacting with customers, giving them product presentations and convincing them to make purchases.
• Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock.
• Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards.
• Execute plans to maximize sales as assigned.
• Maintains positive relations and rapport with Customers.
• Keeping oneself updated with all the product knowledge.
• Using the technical skills and/or product knowledge to help the customers buy the right product.
• Handle customer queries effectively.
• Effectively collects customer feedback and passes it to immediate manager.
• Attend mandatory staff meetings and training sessions.
• Completion of all administrative paperwork during scheduled shift.
• Knowledge of procedures in emergency situations.
• Knowledge of facility rules, regulations and philosophy of the store.
• Other duties as assigned by the superior.

About Us

Croma is a brand of Infiniti Retail Ltd., which is a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group.

Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, today Croma caters to over 10 Million customers and has almost become synonymous for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customers

Bringing alive the promise of a 'Brighter Every Day' for its customers, Croma offers a world-class ambience to shop both in-store and online at www.croma.com, giving customers a seamless 'omni-channel' shopping experience that lets him/ her enjoy the best of both the online & the offline worlds.

Croma is also the first omni-channel electronics retailer uniting the varying customer touch-points: a full-fledged Croma Store and the Online Electronics Shop, i.e. the website.

Visit our website www.croma.com for more details on our products and services