Customer Service Specialist – SCG India

About SCG in India

SCG, Southeast Asias most established industrial conglomerate, is expanding in India with a focus on sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities backed by more than a century of leadership in cement, building materials, packaging, and chemicals.

• Sustainable product leadership. Delivering eco-friendly AAC wall and block systems that meet the demands of Indias modern construction industry.
• India as a sourcing gateway. Serving as a specialized sourcing hub for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCGs international markets.
• Recognized sustainability leadership. Globally acknowledged for ESG excellence, SCG has been ranked among the top performers worldwide in construction materials for sustainability.

About the Role

As a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery . This role is crucial for building trust and reinforcing SCGs reputation in India.

Key Responsibilities

• Manage customer inquiries, orders, and requests with accuracy and professionalism.
• Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
• Track order status and proactively update customers on progress or potential issues.
• Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
• Maintain detailed customer records in CRM systems and generate service performance reports.
• Provide after-sales support, including product information, warranty handling, and documentation.
• Support customer engagement activities and contribute to service improvement initiatives.

Qualifications

• Bachelors degree in Business, Communications, or related fields.
• 03 years of experience in customer service, order management, or client support.
• Strong communication and problem-solving skills with a customer-first mindset.
• Organized, detail-oriented, and able to handle multiple priorities simultaneously.
• New graduates with enthusiasm and adaptability are welcome to apply.

Career Development

This role provides exposure to SCGs customer ecosystem and service operations , opening career pathways into account management, operations, or sales support roles within SCG India and the wider regional network.