Job Description Learner Support Executive

Location: Ahmedabad (upGrad, 22nd Floor, B - Building, Westgate (By True Value), Nr. YMCA Club, S.G. Highway)

Work Mode: Work from Office (6 Days)

Working Hours: 10:30 AM 7:30 PM

Role & Responsibilities

Make outbound calls to learners to resolve queries and provide support.

Attend live sessions and coordinate with SMEs for smooth session conduction.

Ensure recording of live sessions and manage post-session surveys.

Act as a point of coordination between learners, SMEs, and internal teams.

Maintain accurate records and updates using internal systems and Excel.

Required Skills

Strong verbal and written communication skills.

Good working knowledge of Excel and internal systems.

Ability to multitask and handle high-volume learner interactions.

Professional approach and customer-focused mindset.

Eligibility Criteria

Graduate (mandatory).

Fresher or experienced candidates can apply.

Other Conditions

6 days working from office.

Candidate must be ready to join within 1015 days.

Customer Service Specialist