Customer Service Specialist

Job Description: Customer Service Specialist G Ads Support

Overview:

We are looking for enthusiastic and customer-focused professionals to join our G Ads support team. In this role, you will assist advertisers and business owners with their campaigns, troubleshoot issues, and ensure a seamless experience with G Ads products.

Responsibilities:

• Provide 24/7 customer support via phone, email, and chat.

• Resolve account, billing, and campaign performance queries.

• Guide customers on G Ads features, policies, and optimization strategies.

• Collaborate with internal teams to escalate and resolve complex cases.

• Maintain accurate records of customer interactions in CRM systems.

• Strive to improve customer satisfaction and product adoption.

Qualifications:

• Bachelors degree or equivalent experience.

• 13 years of customer service or technical support experience.

• Strong communication skills (verbal and written).

• Familiarity with digital advertising concepts (PPC, keywords, CTR, ROI).

• Ability to work rotational shifts and manage time effectively.

Preferred Skills:

• Experience with G Ads or other digital marketing platforms.

• Analytical mindset with problem-solving skills.

Work Setup & Benefits:

• Location: DLF Gachibowli, Hyderabad

• Shift: 24/7 rotational shifts

• Transport: Two-way cab facility provided

• Compensation: Competitive salary up to 6.5 LPA

• Collaborative and supportive team environment

• Opportunities for professional growth in digital marketing