Customer Service Specialist

Customer Success Associate TravelTech |

Location: New Delhi

Compensation: 5-6.5 LPA (Including PF and PGDM monthly fees of 6,666)

Shift: 5 Days from Office, 1 day WFH (9-hour shift + 1 hour break)

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing the PGDM program along with this job is mandatory and non-negotiable.

About the organisation:

We believe the path to a more open world starts by making travel effortless.

Visa processes are one of the biggest pain points for global travelers and Atlys is solving that by automating the end-to-end visa experience.

Were building technology that improves global movement liquidity, something that will change how the world travels for decades to come.

Why Youll Love Working Here:

• Shuttle service from the metro for a smoother commute
• Meals on the house
• Hybrid setup: Weekends WFH + night-shift WFH
• Spa & gym reimbursement up to 6,000
• 10,00,000 health insurance coverage
• Supportive, fast-growing, mission-driven TravelTech environment

Role Overview:

As a Guest Delight Associate, youll be the first point of contact for travelers, offering outstanding support through calls, chat, and email.

Youll simplify the visa application journey, resolve queries, and ensure every traveler feels supported throughout the process.

The Job

• Deliver timely and professional support across calls, chat, and email.
• Resolve visa-related concerns with empathy and accuracy.
• Gain deep knowledge of visa products and services.
• Collaborate with internal teams to resolve issues quickly.
• Document interactions in CRM systems.
• Follow up to ensure complete resolution.
• Suggest process improvements and identify inefficiencies.
• Stay updated on visa regulations, travel policies, and product changes.
• Use customer support tools efficiently to maintain service quality.

Ideal Candidate

• At least 6 months in a customer calling or chat support role.
• Fluent in English and Hindi, with strong verbal & written communication.
• Calm, proactive problem-solver with a customer-first attitude.
• Tech savvy and comfortable with CRM tools.
• Flexible with rotational shifts and week-offs.
• Strong documentation, attention to detail, and organisation skills.
• Confident when guiding customers through complex processes.

How to Apply

Share your resume at diya@skillveda.ai

Subject line: Application Customer Success Associate (Atlys), New Delhi