Customer Service Specialist

Key Accounts Executive Sustainability / Client Success

Location: Vasant Kunj, Delhi, India (On-site)

Employment Type: Full-time

Experience: 03 years in client-facing or account management roles

Compensation: 5,00,000 5,50,000 per annum (includes PF, PGDM fees of 6,666)

Eligibility Criteria:

• This role is only for graduates (Postgraduates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing a PGDM along with this job is mandatory and non-negotiable.

About us:

It is a purpose-driven sustainability tech company on a mission to make hygiene truly sustainable.

We are building a circular economy closing the loop from collection to recycling to material transformation with real environmental and social impact. Recognised by Forbes , the World Economic Forum , and featured on Shark Tank India (Season 2).

Why Join us:

• Purpose with Impact: Help recycle millions of sanitary pads and reduce environmental waste real sustainable outcomes, not just buzzwords.
• Mission-Driven Culture: Join a team where Innovation, Collaboration, Customer-First, Integrity, and Entrepreneurship are lived values.
• Growth & Learning: Fast-growing, venture-backed startup with opportunities to scale into Key Account Manager roles and beyond.
• Eco-Warrior in Action: Be part of a circular economy initiative that champions environmental resilience and social equity

Role Overview:

As a Key Accounts Executive , you will be the primary point of contact for key clients in Delhi, driving long-term satisfaction, retention, and expansion of sustainable service offerings. Youll ensure service delivery excellence, foster strong relationships, and help clients understand and benefit from our impact-driven solutions.

Key Responsibilities:

• Client Relationship Management
• Service Coordination & Delivery
• Account Growth & Retention
• Reporting & Communication
• Client Onboarding & Support

Who You Are:

• Bachelors degree in Business, Marketing, Sustainability, or related field .
• 03 years of experience in client relations, key account support, or B2B account management.
• Strong communication and relationship-building skills .
• Analytical mindset with attention to detail and comfort working with impact data.
• Proficiency in MS Excel, PowerPoint , and experience with CRM tools (e.g., Zoho, HubSpot ) is an advantage.
• Passion for sustainability, social impact, and mission-driven work culture.

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