Customer Service Specialist

Customer Service Specialist

Location: Udyog Vihar Phase-1, Gurgaon

Company: Protein World

About Us:

Protein World is a fast-growing health & wellness brand committed to delivering premium products and outstanding customer experience. We believe in energy, positivity, and excellence in everything we do.

Role Overview:

We are looking for a confident and people-oriented Customer Service Executive who enjoys interacting with customers and can handle multiple tasks efficiently. The ideal candidate has strong communication skills, quick thinking ability, and a calm presence of mind in fast-paced situations.

Key Responsibilities:

• Respond to customer queries via calls, WhatsApp, email, and social media
• Resolve customer concerns professionally and efficiently
• Process orders, track shipments, and coordinate with internal teams
• Maintain customer records and follow up when required
• Handle multiple conversations/tasks simultaneously
• Ensure a positive and consistent brand experience

Requirements:

• 23 years of experience in customer service or a similar role
• Excellent verbal and written communication skills
• Strong presence of mind and problem-solving ability
• Ability to multitask and prioritize work
• Customer-focused mindset
• Basic computer knowledge (CRM, MS Office, emails, etc.)
• Prior customer service experience is must.

What We Offer:

• Growth opportunities
• Supportive team environment
• Competitive salary
• Dynamic and fast-paced workplace

Interested candidates can send their CV to: family@proteinworld.com