Customer Service Specialist

Hiring for one of Leading Banking Client in Mumbai location.

Work Location: Vile Parle, Mumbai

Candidates looking for Inbound calls should apply for this role.

Should be ready for Rotational Shifts & rotational Week Offs.

Excellent Verbal communication skills.

Should be able to articulate & handle the calls.

should be ready doing cross sales.

Qualifications -

Optimal qualification for success on the job is:

Minimum Graduate or Post graduate from a recognized institution

2- 5 years of relevant experience

Key Responsibilities -

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time

Delivering service with requisite courtesy and accuracy

Demonstrating complete onus to customers queries / problems.