Customer Service Specialist

About Policybazaar.com

We believe in insurance for all, and we drive it through unbiased information and time-efficient processes for all Indian customers. As India's largest insurance brokers, we consider it our responsibility to be every Indian customer's one-stop portal for protection against death, disease and disability -- as well as for mindful investment planning. We understand customers' anxiety about claim settlement, so we offer 24x7 online support, on-ground support, as well and even host special claim samadhan events where stuck claims can be reopened and resolved instantly. Our mission, in keeping with IRDAI's inspiring vision, is Har Family Hogi Insured by 2047.

Job Title: Customer Service Executive

If you are interested in joining our team, please share your resume at harshabulchandani@policybazaar.com or WhatsApp at 8448389791

Company: Policy Bazaar Insurance Brokers Pvt. Ltd.

Location: Sector 44, Gurugram

Employment Type: Full-time

Salary range: 2.5 - 4LPA, depending on relevant experience.

Job Description:

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities:

- Handle customer inquiries via phone, email, and chat.

- Provide detailed information about our products and services.

- Assist customers in making informed decisions about their insurance needs.

- Maintain accurate records of customer interactions and transactions.

- Resolve customer complaints in a professional and timely manner.

- Collaborate with team members to improve customer satisfaction.

Requirements:

- Experience: 0-4 years in customer service or sales.

- Excellent communication and interpersonal skills.

- Ability to handle high-pressure situations and resolve conflicts effectively.

- Basic computer skills and familiarity with CRM systems.

- Strong problem-solving abilities and attention to detail.

- High School Diploma and Bachelor's degree preferred.

Working Conditions:

- 6-day working week.

We do not conduct virtual interviews.