Customer Service Specialist

Pandas Box is a fast-growing cultural toy brand on a mission to introduce children to Indian values and spirituality through play. We are looking for aCustomer Service Specialist to own our customer experience and operations support.

The Mission: You will be the primary bridge between our brand and our community of parents. Your goal is to ensure every interactionfrom a pre-purchase question to a delivery updateis handled with warmth, speed, and efficiency.

Key Responsibilities:

• Multi-Channel Support: Manage inquiries across Email, WhatsApp, and Social Media.

• Logistics Coordination: Work directly to track orders for customers, delays and resolve issues with logistics.

• Product Knowledge: assist customers with product usage (e.g., mantra chanting modules, battery replacement) and warranty claims.

• Feedback Loop: Act as the internal voice of the customer, sharing insights on product quality and delivery experience with the Operations team.

What We Are Looking For:

• Experience: 13 years in Customer Support or Operations, preferably in a D2C or E-commerce startup environment.

• Skills: Strong written English, proficiency in Hindi, and familiarity with e-commerce dashboards (Shopify, etc.).

• Mindset: You are patient, empathetic, and a problem-solver who takes ownership of issues until they are resolved.

Why Join Pandas Box?

• Work directly with the founders of a high-growth brand.

• Opportunity to shape the customer experience strategy from the ground up.

• A culture that values heritage, creativity, and kindness.

Location: Noida Employment Type: Full-time