Customer Service Specialist

Share your resume at farankhan@lovelocal.in or +91 7987464975

Key Responsibilities:

• Handle inbound and outbound customer calls with professionalism and efficiency.
• Respond to customer inquiries and resolve issues via email.
• Maintain accurate records of customer interactions and transactions.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team targets and call handling quotas.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and ensure high levels of customer satisfaction.
• Collaborate with other team members to improve customer service and overall experience.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Good grammar and communication skills.
• E-commerce background is a plus.
• Must be available to work from 1 PM to 10 PM.