Responsibilities:

Receive customer information through various channels: Hotline, Social Media, Email, Text Message
Support and handle any arising issues for customers and drivers during the service process
Provide consulting, answers, and solutions to customer and driver inquiries or complaints related to XanhSM products and services
Conduct surveys to gather feedback, and assess customer satisfaction regarding product quality, services, and after-sales programs
Implement sales and customer service programs according to plan (promotions, loyalty programs, etc.)
Record and report customer feedback, proposing timely and effective solutions

Requirements:

College degree or above
Prior customer service experience with traditional taxis or ride-hailing services
High sense of responsibility and teamwork spirit
Positive work attitude with clear, intuitive goal setting
Strong English communication skill is a must
Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
Proficient with MS Office, Google Suites, and customer service systems
We highly prioritize candidates who are ready to join immediately

Customer Service Specialist