Customer Service Representative(Voice)

Job Description International Voice Process

Location: DLF, Gachibowli(Hyderbad)

Experience: Minimum 1 year in Customer Service (Voice Support)

Education: Undergraduate or Graduate (any stream)

CTC: Up to 4.8 LPA

Work Mode: 5 Days Working | Rotational Shifts | Rotational Week Offs

Transport: 2-Way Cab Provided

Role Overview

We are hiring experienced customer service professionals for an International Voice Process. The role involves handling inbound and outbound customer calls, addressing queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle international customer calls professionally and efficiently.
• Provide accurate information, troubleshoot issues, and ensure timely resolution.
• Maintain call quality standards and follow defined process guidelines.
• Consistently meet performance metrics such as CSAT, AHT, and quality scores.

Requirements

• Minimum 1 year of experience in voice-based customer service.
• Excellent communication skills in English.
• Strong problemsolving and customerhandling capabilities.
• Ability to work in rotational shifts and adapt to a dynamic environment.