Customer Service Representative-RELATIONSHIP BANKING GROUP-Customer Service
Kotak Mahindra Bank
5 - 10 years
Mumbai
Posted: 11/06/2025
Getting a referral is 5x more effective than applying directly
Job Description
Grade-E0
Role- Customer Service Representative
Job Description
- Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products.
- Following up on cases and get it closed within defined TAT
- Liaise with Department in resolving the cases.
Requirements :
- Has customer centricity (Keeps the Customer First) in all perspective
- Has good communication skills (written and verbal)
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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