Customer Service Representative - WFH Online Video, Email and Phone Skills

Work from Home. Pay will depend on candidate and ranges from 2.5-3 LPA

This is a Customer Service and Inside Sales Representative/Associate job.

Note - this job does require working late night India time until 4AM to overlap with USA working times

This is a full-time role. If you plan to do 2 or more jobs at the same time or want to do this part-time, that won't work for us. In that case please do not apply.

Company Description

Headquartered in McLean, Virginia, USA, Dihuni is a global provider of Artificial Intelligence (AI), Data Center and IoT products, solutions, and services. As pioneers in the realm of advanced computing technologies, we pride ourselves on being at the forefront of innovation, empowering businesses with the transformative capabilities of GPUs, Artificial Intelligence, Quantum Computing, IoT and more. We specialize in offering a wide array of hardware and software solutions for industries such as healthcare, manufacturing, finance, government, education and more.

Role Description

We are looking for an Inside Sales Associate. The selected individual will handle day-to-day quoting, ordering, reporting and other order and supply management. The candidate will regularly communicate with customers on video, phone and email so having very strong english language competency is a mandatory requirement.

Qualifications

• Strong english speaking and writing abilities to communicate with US and global customers
• 1-2 years experience in sales or marketing
• Call center experience is a plus
• Generating leads from linked-in etc and contacting them
• Work with suppliers on getting pricing, checking inventory and creating orders
• Follow up with vendors on order status
• Send order info to customers and keep them updated on regular basis
• Enter pricing info into e-commerce systems
• Develop understanding of computers specifically server hardware
• Experience with Quickbooks Online Accounting Software is a plus
• Expertise with Accounts Receivables, Accounts Payable functions
• Management of suppliers, invoicing, account setups, product sales tracking and reporting
• Strong organizational and time-management skills
• Ability to work independently and remotely
• Excellent written and verbal communication skills
• Experience in office administration is a plus
• Associates or Bachelors degree in Marketing, Commerce, Arts, Business Administration, or related field