Key Responsibilities:

Take ownership of customers issues.
Escalate unresolved issues to the appropriate internal teams.
Interact with customers on a variety of channels such as phone, email and ensure that all valid customer concerns are being dealt with immediately.
Provide timely resolution to customers issue.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.

Requirements:

A minimum of 2 years of experience in customer service operations or in a related role or freshers.
Proficiency in travel booking systems and tools.
Excellent communication and interpersonal skills.
Strong upselling skills with a customer-first approach.
Ability to handle stressful situations and multitask.
Up-to-date knowledge of travel regulations, restrictions, and the latest travel trends.
Ability to work in a team and also take initiative independently.
Open to work with rotational offs and shift timings, including late evening and late nights.
One way Cab Drop facility for Females Only

Benefits:

Competitive salary Anywhere between INR 18K-35K Gross depending on Caliber and work experience
Performance Based incentives.

Location :

Sector-16,Noida, Uttar Pradesh

How to Apply:

Interested candidates should send their CV and a brief cover letter detailing their relevant experience to

Customer Service Representative