Customer Service Representative

Viral Pitch is a self-serve influencer marketing platform that empowers brands to harness the power of authentic content and influencer relationships. We connect brands with influencers to create impactful partnerships that enhance brand visibility and engagement. Our platform simplifies the process by providing tools and resources to build effective campaigns seamlessly. We are committed to offering innovative solutions to transform how brands connect with their audience, fostering greater customer engagement and satisfaction.

This is a full-time, on-site role for a Customer Service Representative based in Gurugram. The role involves providing timely and effective customer support via various communication channels. Responsibilities include resolving customer inquiries, ensuring customer satisfaction, enhancing customer experiences, addressing feedback, and maintaining strong relationships with our customers to foster loyalty and trust within our community.

• Proficiency in Customer Service, Customer Support, and related areas
• Ability to ensure Customer Satisfaction and deliver a positive Customer Experience
• Strong problem-solving skills and the ability to address customer needs effectively
• Excellent verbal and written communication skills
• Proficiency in using CRM and communication tools is an advantage
• Ability to work collaboratively in a dynamic and fast-paced environment
• High attention to detail and a proactive approach to resolving issues
• Bachelors degree in a relevant field or equivalent experience is desirable