Customer Service Representative

We are looking for skilled and customer-focused Customer Support Executives to support our Europe Market .

Job Details

Our Customer Service department is seeking a passionate and experienced professional to join the team as a Customer Support Executive. The primary objective of this role is to deliver excellent customer satisfaction by handling customer interactions efficiently and professionally.As a Customer Support Executive, you will be responsible for responding to customer inquiries and resolving complaints through email, social media, and phone calls. You should possess strong listening skills, multitasking abilities, and a commitment to delivering high-quality service.If you have a proven track record in customer service and are enthusiastic about helping customers, we encourage you to apply.

Key Responsibilities

• Develop a comprehensive understanding of the companys products and services.
• Provide timely and professional customer support via email, social media platforms, and phone calls.
• Address and resolve customer complaints, inquiries, and concerns efficiently.
• Deliver accurate, clear, and detailed information to customers.
• Maintain precise records of customer interactions and communications for reference and reporting.
• Support the onboarding and training of new team members to enhance service quality.
• Ensure consistently high standards of customer service and satisfaction.
• Conduct follow-ups with customers to ensure resolution and continued support.
• Collect, analyse, and document customer feedback to support service improvement initiatives.
• Negotiate terms and conditions with customers in accordance with company policies.

Qualifications and Requirements

• Bachelors degree in business administration or a related discipline.
• Minimum of 2 years of experience in a customer support or customer service role.
• Exceptional verbal and written communication skills.
• Customer-focused approach with a professional and courteous demeanour.
• Proven ability to manage priorities and meet deadlines.
• Excellent negotiation and interpersonal skills.
• Strong organizational skills and attention to detail.
• Professional phone etiquette with excellent active listening skills.
• Flexibility to work in rotational shifts and weekly offs