Customer Service Representative

We are actively hiring for Customer Service Representative !!!

Location- Malad, Mumbai

Shifts- Rotational Shifts (Including Night Shifts)

5 Days working with 2 rotational weekoffs

HSC can also apply with experience

Immediate Joiner Preferred

Key Responsibilities

• Handle inbound/outbound calls for booking assistance
• Support guests with check-in, listing info & host coordination
• Manage cancellations, refunds, modifications & safety issues
• Explain policies clearly
• Maintain CRM records
• Coordinate with internal teams for escalated cases
• Achieve AHT, CSAT, QA & attendance KPIs

Required Skills

• Excellent English communication
• Customer service mindset
• Problem-solving & patience
• Ability to work in rotational shifts
• Basic computer skills (typing, email, CRM)

Benefits

• 3.5 LPA 4 LPA
• Cab drop for late shifts
• Performance incentives
• Medical & accidental insurance
• Process training + certification

Interested candidates can connect for further information with-

Simran Rana - 9137514621

or can share resume with simran.rana1@teleperformancedibs.com