Customer Service Representative

Company: Teleperformance

Designation: Customer Support Representative

Location: Mumbai Malad

Employment Type: Full-time

Salary: 4 LPA

Shifts: Rotational (Candidate must be flexible)

About the Role

We are hiring enthusiastic freshers and undergraduates with a minimum of 6 months of experience who are passionate about building their career in customer service. As a Customer Support Representative, you will be the first point of contact for international customers, providing assistance through voice/chat/email channels (depending on process allocation).

Key Responsibilities

• Provide professional and courteous customer support for international clients.
• Handle customer queries, complaints, and requests with accuracy and timely resolution.
• Maintain process quality standards and adhere to company guidelines.
• Troubleshoot basic issues and escalate complex cases when needed.
• Document interactions accurately in the system.
• Meet performance metrics including quality, productivity, and customer satisfaction.

Eligibility Criteria

• Freshers and undergraduates with minimum 6 months of experience are eligible.
• Must be fluent in English communication (written & verbal).
• Comfortable working in rotational shifts (including nights) and rotational weekly offs.
• Must be willing to work in an International BPO environment.
• Candidates from Mumbai or willing to relocate to Malad, Mumbai preferred.

Skills Required

• Excellent communication and interpersonal skills.
• Problemsolving ability and customer-first mindset.
• Ability to work in a fast-paced environment.
• Basic computer knowledge and typing skills.

Benefits

• Attractive salary of 4 LPA.
• Performance-based incentives (process-wise).
• Growth opportunities within Teleperformance.
• Training and career development programs.
• Health and wellness benefits (as per company policy).

Work Location

Malad, Mumbai On-site

For more information you can reach out to HR - Neha

8008325085

mamidi.neha@teleperformancedibs.com