Customer Service Representative

Customer Support Executive (Banking Voice Process)

We are looking for dynamic, customer-focused individuals to join our banking voice support team in Malad, Mumbai. This role involves assisting customers with account management, transactions, and providing high-quality service in a professional banking environment.

Key Responsibilities

• Customer Interaction: Handle inbound/outbound calls regarding account info, transactions, cards, and loans.
• Issue Resolution: Resolve customer queries and complaints professionally at the first instance.
• Documentation: Accurately record customer interactions and feedback in the CRM system.
• Banking Support: Assist with digital banking queries, password resets, and fund transfers.
• Compliance: Adhere strictly to banking regulations, KYC, and AML policies.

Eligibility Criteria

• Education:
• Graduates (Any stream) Freshers are welcome!
• Undergraduates Minimum 1 year of experience in a BPO voice process required.
• Availability:
• Immediate Joiners required.
• Comfortable with Rotational Shifts (24/7 environment).
• 5-day working week with 2 rotational week-offs.

Compensation & Location

• Salary: Up to 4.9 LPA (Fixed + Performance-based Incentives).
• Work Location: Malad, Mumbai.
• Benefits: Comprehensive banking product training and clear career growth paths.

Required Skills

• Communication: Fluency in English and Hindi is mandatory.
• Soft Skills: Strong active listening, empathy, and ability to handle high-pressure situations.
• Technical: Basic computer proficiency and decent typing speed.