Customer Service Representative

Location: Jaipur

Process: Chat, Email & Voice Support

Salary: 3.5 LPA (CTC)

Mode: Work From Office (WFO)

Shifts: Rotational

Work Schedule: 5 days working, 2 days rotational weekly off

Role Overview

We are hiring Customer Care / Technical Support Associates to assist customers across domains, hosting, email, and telecom services. The role involves handling queries via chat, email, and calls, ensuring timely resolution and customer satisfaction.

Responsibilities

• Assist customers with domain, hosting, DNS, name servers, SSL, cPanel/Plesk.
• Troubleshoot issues like DNS delays, website downtime, WordPress setup, email failures.
• Handle device setup, activation, billing, and account concerns.
• Escalate complex problems while maintaining SLA, compliance, and documentation.
• Deliver excellent customer experience across Chat/Email/Voice channels

Skills Required

• Strong communication (written & verbal)
• Basic technical troubleshooting knowledge
• Familiarity with telecom/mobile services (added advantage)
• Ability to multitask and work in rotational shifts

Training & Benefits

• 3 months paid training with certification
• Relocation support, guest house accommodation, and travel arrangements (Jaipur roles)
• PF/ESIC, Mediclaim, Gratuity, and career growth opportunities via IJP

HR: Khushi Bhati

Contact No.: 9799511225