Customer Service Representative

Were Hiring | Chat support Executive

About the Role

Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials.

Responsibilities

• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• Demonstrate ownership and willingness to resolve issues in a timely manner.
• Demonstrates confidence and willingness to resolve customer requests or queries.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voice.
• Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Qualifications

Undergraduate\Graduate

Location- GGN 398

Interested candidates can comment below or reach out via direct message.

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If you're interested, please share your updated CV with me at @Riya.kumari30@teleperformance.com